Terms and Conditions
Ravolla Brighton Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following terms have the meanings set out below:
Consumer: a natural person who is not acting in the course of a trade, business or profession and who enters into a distance contract with the trader.
Trader: Ravolla Brighton, registered at Regent Smitsstraat 110, 5272BD Sint-Michielsgestel, the Netherlands, Chamber of Commerce (KvK) number: 88518906, VAT number: NL004617060B72.
Distance contract: a contract concluded as part of a system organised by the trader for distance selling, using only one or more means of distance communication (such as our website).
VAT: Value Added Tax, as applicable in the United Kingdom and other relevant jurisdictions.
Article 2 – Applicability
These terms and conditions apply to every offer made by the trader and to every distance contract and order between the trader and the consumer.
Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate where the terms and conditions can be viewed electronically.
Article 3 – Prices and VAT
All prices on our website are shown in pounds sterling (GBP). Where we are required to collect UK VAT at checkout, it is included in the price shown.
Any import VAT, customs duties or handling fees that are not collected at checkout are payable by the consumer on delivery. Where this applies, we will tell you before you place your order.
The total price, including any delivery charges, is always shown at checkout before you confirm your order.
Article 4 – Import and customs charges
Our products may be shipped directly from suppliers located outside the United Kingdom. Where import charges are not collected at checkout, the consumer is responsible for any import-related costs, including but not limited to import VAT and customs duties.
If an order is held by customs because duties or taxes have not been paid, the consumer is responsible for paying these charges, and we cannot be held responsible for any resulting delay.
Article 5 – Information for consumers
Ravolla Brighton will inform the consumer before purchase of any additional costs, such as customs duties and import VAT. This information is available on the website and in these terms and conditions.
We recommend that consumers familiarise themselves with any import rules that may apply before making a purchase.
Article 6 – Delivery and shipping
Delivery is made to the address provided by the consumer. The consumer is responsible for providing a correct and complete delivery address.
Ravolla Brighton works with international suppliers and logistics partners. Delivery times may vary and are given as an indication. If we fail to deliver within 30 days of your order (or any other period agreed), you may cancel the order and receive a full refund.
Ravolla Brighton is not responsible for delays caused by customs checks or by the consumer's failure to pay import charges.
Article 7 – Payment
Unless otherwise agreed, payment is made at the time of ordering via the payment methods offered at checkout.
The consumer must notify Ravolla Brighton immediately of any inaccuracies in the payment details provided.
Article 8 – Right to cancel and returns
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer has the right to cancel the contract within 14 days of the day on which they receive the goods, without giving any reason. In addition, we offer a voluntary 30-day returns period as described in our Returns & Refund Policy.
To cancel, the consumer must inform us of their decision by a clear statement (for example by email to info@ravolla.com or via our returns form) and return the goods within 14 days of notifying us.
The consumer may handle the goods only as far as necessary to establish their nature, characteristics and functioning (as they would in a shop). We may reduce the refund to reflect any loss in value caused by handling beyond this. Items should be returned unworn, with tags attached and, where possible, in their original packaging.
The cost of returning goods is paid by the consumer, unless the goods are faulty, damaged or not as described. Refunds are made to the original payment method within 14 days of receiving the goods back (in practice we aim to refund within 5 working days).
Article 9 – Conformity and liability
Ravolla Brighton guarantees that the products comply with the contract, with the specifications stated in the offer and with reasonable requirements of quality and usability. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, the consumer is entitled to a repair, replacement or refund in accordance with that Act.
This guarantee does not apply where products have been misused, exposed to external influences or where the consumer has attempted to repair them themselves.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law. Subject to this, we are not liable for losses that were not reasonably foreseeable.
Article 10 – Compliance
Ravolla Brighton complies with applicable laws and regulations. If the consumer is unsure about tax or import rules, we recommend contacting HM Revenue & Customs (HMRC) or a tax adviser.
Article 11 – Complaints
Complaints about the performance of the contract should be submitted to Ravolla Brighton at info@ravolla.com as soon as possible after the problem is discovered, with a full and clear description. This does not affect the time limits for your statutory rights.
Ravolla Brighton will respond to complaints within 14 days. If a complaint requires more time to resolve, we will let the consumer know when they can expect a full answer.
Article 12 – Governing law and disputes
Contracts between the trader and the consumer to which these terms and conditions apply are governed by Dutch law. However, if you live in the United Kingdom, this choice of law does not deprive you of the protection given to you by the mandatory consumer protection laws of the part of the UK where you live.
We will always try to resolve disputes amicably first. If this is not possible, you may bring legal proceedings in the courts of the part of the United Kingdom where you live (England and Wales, Scotland or Northern Ireland) or in the Netherlands.
By placing an order with Ravolla Brighton, the consumer accepts these terms and conditions. Nothing in these terms affects your statutory rights.