Returns & Refund Policy

Exchanges and returns

You can return your order within 30 days of receiving it. We will refund the purchase price to your original payment method within 5 working days of receiving your returned parcel.
Please note that return postage is paid by the customer, unless the item is faulty, damaged or not as described.

Your statutory rights (UK)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason. Our 30-day returns window is in addition to this right. If an item is faulty, damaged or not as described, you also have rights under the Consumer Rights Act 2015, and in that case we will cover the cost of returning it. Nothing in this policy affects your statutory rights.

Easy returns in 3 steps:

Step 1: Contact our customer service team
Before sending your return, please contact our customer service team at info@ravolla.com. We will send you the returns form and all the instructions you need.

Step 2: Send your order back
Send the items together with the completed returns form to the address we give you. Please make sure your parcel is sent with a tracking number. As the sender, you are responsible for the return shipment and its cost (except for faulty or incorrect items).

Step 3: Receive your refund
As soon as we have received your returned parcel, we will refund the purchase price to your original payment method within 5 working days.

Ravolla Brighton