Frequently Asked Questions (FAQ)
Orders and delivery
Question: When will I receive my order?
Answer: Every order is processed within 24 hours and sent with Royal Mail. The average delivery time is 7–14 working days, and you'll receive a tracking number by email.
Question: The delivery time has passed – where is my order?
Answer: In most cases, orders arrive within the expected time frame, although a slight delay can occasionally occur. You can track your order using the following link:
Track your order
Customer service and delivery
If you have not received anything 3 days after the expected delivery date, please contact us at info@ravolla.com.
Frequently asked questions
Question: Some items are missing from my order – why?
Answer: Some items may be shipped separately. If so, they usually arrive within a few extra days.
Question: What are the delivery costs?
Answer: Delivery is free on all UK orders, with no minimum spend. In your basket you can add optional Delivery Protection; the price is always shown before you pay. See our Shipping Policy for details.
Question: Which payment methods do you accept?
Answer: Credit and debit cards such as Visa and Mastercard, as well as Apple Pay, Google Pay and Shop Pay. Our checkout is SSL-encrypted and PCI DSS compliant.
Exchanges and returns
Question: I'm not happy with my order – can I return it?
Answer: Yes. With our 30-day money back guarantee you can return your order within 30 days of receiving it for a full refund. This is in addition to your statutory right to cancel within 14 days under the UK Consumer Contracts Regulations 2013.
Question: How do I make a return?
Answer: Please contact our customer service team at info@ravolla.com and we will send you the returns form and the instructions you need.
Items must be returned unworn, unwashed and in their original packaging, with tags attached.
Please send your return using a tracked service. Return postage is paid by the customer, unless the item is faulty, damaged or not as described.
Once we have received your parcel, your refund will be processed within 5 working days.
Order tracking
Question: Where can I find my tracking number?
Answer: You'll receive it by email once your order has shipped, and you can follow your parcel here:
Track your order
Question: Why isn't my tracking updating?
Answer: Tracking information usually appears online 2–3 days after dispatch. There may be a short delay before the first update shows.